Meet & Greets Are Free !
Trusting your pet's care to someone else is a big deal and HFT understands the magnitude of your trust and expectations. We encourage all questions and want to hear your thoughts and concerns to insure we can meet your needs and so you can relax knowing pets are safe because you chose the right sitter. Please complete and print these required forms. They include important information and clear directions for what is expected to care for pets consistently and safely We will discuss more details about each visit as we review instructions.We will also collect keys or confirm entry procedures. Additional meetings prior to scheduled visits , to get keys or review changes, will be added to reservation invoice as described below under Additional Services & Fees.
Harpers Ferry Tails business licenses and credentials are always available for review. Pets deserve top quality, reliable care and you deserve value, knowledge and loyalty when you support a business. We love pets and we appreciate your business!
HFT Wants You & Your Pets to be as Happy as Cappy!
THE (NEW) 3 R'S
Like, follow & share to support a small biz! Social media post comments, reviews, tags, sharing & check-ins helps local businesses thrive!
Your opinion is priceless and we love to know you're happy. If you aren't satisfied for any reason, please call /text to explain! We want to make it up to you and learn how to improve.
Referrals are a HUGE compliment! Thank you! Prices stay low when there's not far to go, & you'll get free visits by telling people you know!
STANDARD VISIT... $22 EXTENDED VISIT... $30
Walk or yard games with time for snack, belly rubs and love. Dogs are walked individually for safety. Additional time required for additional dog(s) unless together in a fenced yard.
PACKAGE DEALS SAVE TIME & MONEY FOR OUR NOONIE ZOOMIE WEEKDAY DOGGOS
STANDARD VISIT... $18 QUICK RELIEF*... $13
Just preschedule and pay at the beginning of each month and you can relax! With a booking of 12+ Midday Walks Per Month: Prepaid and Scheduled Weekdays (excluding holidays), you'lll
Save money and stress: schedule, pay, then relax for a month! Your dog's healthy and happy after the sweet relief from their Noonie Zoomies visit. Perfect for commuters on any schedule! After 3 months of booking the minimum,. vacation time won't change your rate.
*Limited areas and time slots. Call for available openings.
STANDARD VISIT... $22 EXTENDED VISIT... $30 EARLY/LATE VISIT... $32
Fresh food/water/walk/yard play/litter, clean up and love.
Vacation Dog Visit: scheduled first available, mid-afternoon and last available. A minimum of 3 visits per day is the HFT policy without dog door and secured yard. Crated or special needs dogs may require additional, EARLY/LATE or EXTENDED VISITS. Descriptions and rates are below.**
Vacation Cat Visit: depending on visits/day, times may vary unless medically necessary. Please let us know your preferred window and we will stay as close as possible. A minimum of 1 visit/day is HFT policy.
**EXTENDED VISITS... $30
Multiple/special needs/multi-diet pets, unforeseen issues and specific services can add time to visits because we're following a different routine in an unfamiliar home. EXTENDED VISITS should be booked if more than one dog needs to be walked (dogs are walked one at a time for safety reasons), food or medicine needs to be prepared, or if extra time would ease your pet's anxiety. Visits that can't reasonably be completed during the time booked will be billed at the rates applicable for time of day and time spent.
**EARLY/LATE STANDARD VISIT... $32
Offered beginning at 6:30 am or as late as 8:50 pm to accommodate individual pets, unique schedules, or vacation dogs needing last/first when it's already booked. Limited availability and locations.
OVERNIGHT STAY, HOME CARE
From 9 pm-7 am or 7 pm-7 am...$100/$120
A complimentary visit between 1:30-3 pm is included after each night overnight stay. Ideal for pets more comfortable at home or who don't ride in cars. Multiple-pet people save money and time keeping everyone together, and all fur folks benefit from the added security of a reliable, professional in the house all night. Standard/Extended Visits (above) are can also be added.
Complimentary visits (comps) are offered to clients with no outstanding balance due. One comp visit per day following each paid/complete night is valid from 1:30 pm-3:00 pm ET and expires at 4:00 pm ET the same day. Unused comps are not eligible for transfer, refund or credit, and cannot be combined.
PRIVATE BOARDING & DAYCARE
Dog-$65 Per Calendar Day Cat- $22/day (separate room)
Additional Dog- $30/day Additional Cat-$10/day
Free roaming, home boarding for the pet who wants a lot of attention and love. Private Boarding means one client books at any time, so your pet(s) are the center of attention along with the residing cats of HFT. If things go astray, the cats will get put away. I have experience caring for dogs with separation anxiety and my priority is to decrease fear and build trust and comfort as quickly as possible. Fear with signs of aggression and certain behavioral problems aren't suited for this type of setting, and unfortunately, can't be accommodated.
Pets Must Meet These Requirements- Read ALL please call with questions, or for recommendations.
BEFORE BOARDING- Pets MUST be/have:
Current vaccine records including rabies and bordetella
Registered/Licensed (if JeffCo, current tags on collar)
Recently (<3 weeks) treated for fleas/ticks/heart worm
No visible fleas, flea dirt, mites or ringworm
Non-contagious to pets or humans, e.g. giardia, kennel cough
Fully house-trained without accidents
Able to stay alone without risk of destruction or excessive barking
No history of aggressive behavior- humans or animals
FAILURE TO COMPLY
Untrained or aggressive dogs are subject to alternate arrangements*
Evidence of fleas will be treated with professional grooming and topical treatment*
Potty accidents after day 1 will incur an additional charge of $5 each*
*Costs to transport, kennel, groom, clean, medicate or otherwise manage pets that do not meet HFT boarding criteria are done at the pet owner's expense and liability. Pet owner releases HFT and anyone working on their behalf, from full legal responsibility stemming from issues occurring as a result of necessary care and treatment from HFT or a third party. Outstanding balance for any additional charges is due at pick up.
ADDITIONAL SERVICES & FEES
CHARGE PER VISIT, UNLESS SPECIFIED
Early/Late, Non-Business Hours- before 7:30 am/after 7:30 pm $10/visit
Last Minute (<48-hours notice)- Single, Multi, Vacation-$5/visit. Boarding or Overnight-$10/day.
Medication Administration- $5/pet/visit
Out-of-Service-Area-see MAP- $5+/visit based on location
Key Exchange/Payment Collection/Non-Pet Visit- $12
Pet emergency transport/management- $35/hour
Hourly Rate- $35/hour (+mileage if traveling required)
Holiday Weekends 2019
+ $5/visit for all non-contract visits Friday-Monday.
Easter, Memorial & Labor Day
Holiday Days & Weeks 2019
+ $10/visit: July 4th, Thanksgiving, Christmas Eve & Day, New Year's Eve & New Year's Day (2020).
+ $3/ visit for all non-contract visits for the following 2019 holiday weeks:
Thanksgiving WEEK Nov 23-30
Christmas THROUGH NYE Dec 20-Jan 1
PAYMENTS, DEPOSITS, CANCELLATIONS & REFUNDS
Payments & Deposits
Payments Accepted- Cash, Check, ACH
Deposit payments are required to hold Vacations, Holidays (above), Boarding and Overnight Stays. Appointment and travel times are blocked for your pet's guaranteed, reliable care. Requests for your appointments, or times that would conflict with your visits, are turned away.
If arrangements are made to leave payment and/or signed contract or documents at the initial service visit, understand that the visit can be canceled if you forget either item. Payment and documents are due on arrival and immediate arrangements will be required.
Cancellations & Refunds
Holiday Dates Listed Above- Payment in full is charged (no refunds)
Early Returns are non-refundable
0-72 Hours- (from 1st visit)- Payment in full is charged (no refunds)
3-14 Days- 20% of Service total is due (80% refund)
15+ Days- No charge, full refund